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Legal

Refund Policy

Prepared for order cancellation rules, perishable product handling, payment verification, failed delivery cases, and approved refund timelines.

Before Payment Confirmation

Customers may request changes or cancellation before payment is verified and before order processing begins.

After Processing Begins

Refund eligibility may be limited once live fish, fresh fish, smoked fish, feeds, packaging, pickup, or delivery preparation has started.

Failed Or Duplicate Payments

Verified duplicate payments, failed gateway settlements, or staff-confirmed overpayments should be reviewed and resolved through the admin payment workflow.

Perishable Product Handling

Refund requests for perishable products must be reviewed quickly and may depend on pickup timing, delivery availability, storage conditions, and customer handling.

Approved Refund Timelines

Approved refunds should be processed through the original payment channel or another agreed method after management verification.

These policies are launch-ready operational drafts and should receive final legal review before public production use.