Legal
Refund Policy
Review our order cancellation, perishable-product handling, payment verification, failed-delivery, and refund procedures.
Before Payment Confirmation
Customers may request changes or cancellation before payment is verified and before order processing begins.
After Processing Begins
Refund eligibility may be limited once live fish, fresh fish, smoked fish, feeds, packaging, pickup, or delivery preparation has started.
Failed Or Duplicate Payments
Contact Jentan with your order reference and payment receipt if you believe a payment failed, was duplicated or exceeded the amount due. We review payment records before confirming the next steps.
Perishable Product Handling
Refund requests for perishable products must be reviewed quickly and may depend on pickup timing, delivery availability, storage conditions, and customer handling.
Approved Refund Timelines
Approved refunds should be processed through the original payment channel or another agreed method after management verification.
Questions about these policies? Contact Jentan.