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Legal

Delivery Policy

Prepared for pickup, local delivery, shipping, regional dispatch, packaging, handling, live fish transport, customer availability, address confirmation, and delivery confirmation.

Pickup

Pickup orders should be collected at the agreed time after payment or order confirmation. Customers should bring the correct order reference and contact phone number.

Local Delivery

Local delivery availability depends on product type, quantity, distance, packaging needs, destination address, and staff confirmation.

Shipping

Shipping is available where product handling, packaging, destination, and dispatch timing can protect product quality. Customers must enter a complete shipping address before submitting a shipping order.

Live Fish Transport

Fingerlings and juveniles require proper packaging, oxygenation, handling, and transport timing. Delivery windows should be confirmed before dispatch.

Regional Dispatch

Regional or institutional delivery or shipping may require advance booking, bulk quote confirmation, and suitable transport arrangements.

Customer Availability

Customers should be reachable by phone or WhatsApp during dispatch. Failed delivery caused by wrong address, incomplete shipping details, or unavailable recipient may attract extra handling or delivery charges.

These policies are launch-ready operational drafts and should receive final legal review before public production use.