Legal
Privacy Policy
Learn how we handle account information, order records, payment documents, analytics, marketing consent, data retention, and privacy rights.
Information We Collect
We collect only the information needed to handle real inquiries, newsletter subscriptions, customer accounts, orders, payment proof records, delivery details, diagnostic and advisory requests, farm information, and staff-authorized platform operations.
How Information Is Used
Customer information is used for order processing, payment verification, delivery or pickup coordination, customer support, farm education emails when requested, and internal business reporting.
Marketing Consent
Newsletter and educational email registration is voluntary. To stop receiving these emails, contact Jentan using the details on our Contact page.
Analytics And Pixels
Where enabled, Google Analytics and Meta Pixel help us understand website visits and interactions and measure our marketing. These services may use cookies and similar technologies. You can manage cookies through your browser settings.
Data Protection
Staff areas use sign-in and role-based access controls. Diagnostic case details and uploaded farm documents are available only to authorised staff and the customer with case access. Please do not include passwords, payment-card details or unrelated sensitive information in uploaded documents.
Questions about these policies? Contact Jentan.